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Q&A

How did you get started?

After years of working with under-performing networks and restrictions placed on our services by the United States government, we decided that the best way to get a great network and storage solution was to build one ourselves. With recent innovations in low-orbit satellite technology: The path was clear to us. After securing several high-profile financial sector and technology market investors, we launched our first test mini-satellite in 2015.

How many individual users are on your service?

Since launching, we have cultivated a userbase of around 80,000. Of those, many classify themselves as private citizens, and a few are publicly outspoken leaders in STEM, including our biggest advocate: Superlimina. We hope to double our number of users by early 2020.

Where are you located?

Our primary office location is a closely-guarded trade secret, known only to our core staff and few others. Our public agents can often be found sending units into orbit at Cape Canaveral, as we rent launch space from NASA’s fantastic Cosmonaut program facilities.

I am having trouble with my connection. How do I contact support for help?

If your connection is being lost intermittently, your satellite may not be properly aligned in orbit near your location, which will cause your service to be provided at a lower speed from an adjacent unit. Contact us and we will forward your email on to our support team.

Do you store backups of your customers' data in any terrestrial locations?

In an effort to provide the best contingency options, we also offer storage space in our Rapture™ subterranean and deep-sea backup network nodes, which run backup routines to mirror our active low-orbit satellites every hour. These data centers are also used to improve connectivity for locales where our satellites have lower coverage due to difficult weather or other circumstances. We have also begun to invest in 5D Glass data storage methods for high-priority data storage purposes, which are currently slated to be available starting in early 2019.


SENDING AND RECEIVING

How do I upload files to my remote storage?

When on the go: Simply open your mobile app, navigate to the directory that you want to upload to, and tap “UPLOAD” to send your files over our secure VPN to your storage array. Desktop users can open the Myriad Ways™ dashboard, and select the files that they want to send by using their file explorer dialog box.

My storage is suddenly full! What do I do?

If your storage allocation is filled up, you must delete old files to make room for new data. Alternatively, you can always purchase a better package from our shop in order to upgrade your storage capabilities! All files from previous uploads will still be available after upgrading.

Do you allow file sharing across accounts?

Files are easy to send to other Myriad users! Simply click or tap the “SHARE” icon on your app or dashboard, and follow the on-screen instructions. Shared files do not count against the receiver’s storage capacity.

I need to send a stored physical document to a client. How do you send it properly?

Physical object storage is not a problem for us! Simply “SHARE” the item in your app or dashboard, and select a local retrieval center to send the object to. It should be received and safe to ship to your client within 48 hours.

My connection speed increased all of a sudden, and some of my files are showing up with someone else's name. how do I fix this?

Stay calm. Our technical support team is likely already working on restoring access to your personal unit. This can sometimes happen during solar events, and will not grant you unauthorized access to the files that have appeared in your storage. The errant materials should disappear within 30 minutes.

What type of encryption is being used on your satellites?

Our satellite network hardware utilizes Quantum Key Distribution processes to  ensure that all transmissions to and from users and our systems are completely secure as well as standard 256-bit and stronger packet encryption.


PROFESSIONAL FEATURES

Why should I use your Localized Magnetic Field Generation services?

Our ability to evoke a violation of naturally-occurring magnetic field properties has been used as a high-tech solution to relative navigational problems that GPS simply cannot provide. Enabling our users to control magnetic fields around them have surprisingly useful industrial and security applications, often employed to move large units of magnetic materials, detect intruders in a large radius around secure locations, and transferring data over discrete and untraceable channels.

My localized magnetic poles are pointing in the wrong direction. How do I fix this?

If multiple Temporary Magnetic Pole or Localized Magnetic Field users are within one mile of each other, the competing forces can have unintended effects on both users. Simply move away from the offending magnetic force to restore functionality. Do not attempt to move towards the offending force. Do not attempt to combine more than two force sources.

How does your Immortality Drive feature work?

Every user has a fingerprint scan taken upon first opening their Myriad Ways™ app. This also transmits an encrypted copy of their biometric readings, and a small amount of biological material, to their orbiting unit. This is placed in cryostasis until the user expires, at which time the biomatter is sent out of orbit, securing the user’s ability to last long beyond their time.

What can your Immortality Drive feature do for me?

Our state-of-the-art cryogenics and computational reconstruction solutions are able to keep your biomatter or DNA signature safe for over 10,000 years! This module can be pre-set with a dead man’s switch to fire at the nearest habitable planet, allowing your lineage to expand across the stars. Alternatively, this sample has been used by some of our more practical customers to grow replacement organs in the case of a medical emergency, which can then be transmitted to a local retrieval location to be delivered to the medical facility of your choice.

How have your customers made use of your Remote Radiation Transmission feature?

Thanks to the contributions of the QUESS project, which allows us to provide unprecedented high-speed network connectivity to our customers, our Micius Quantum Network Architecture-based networking platform is able to send data that was once considered too complex to transmit securely or safely. While we aim for this feature to become commonplace in the near future for industry-level deliveries and online purchases outside of the Myriad userbase, most users currently use RRT for scientific testing purposes.

Some of my transmitted material isn't coming back intact. How can I stop this from happening?

Sending more than one file of material to a single retrieval location can cause the files to overlap and prevent proper restoration for occurring. Please avoid sending more than one material at once, and wait at least 24 hours before sending another request.

My account was suspended for overuse. How can I restore access?

Violating our terms of service will lead to immediate account termination. This includes attempting to store living matter, attempting to find our primary office, or misuse of temporary magnetic pole creation as listed in your user’s guide. If you believe your account to have been closed in error, please contact us immediately. If you have accessed your account during a period where you did not use the app or dashboard, contact our 2nd-tier support team immediately. We will credit you for the lost up-time on a pro-rated scale.


THE FUTURE

What future developments are in the works at Myriad?

Our engineers and partners are currently in the process of improving our network capabilities beyond our already impressive capacity. The series of additional features that we provide are being looked over daily for possible improvements and added utility.

Will you be offering social media API access at any point in the future?

Unfortunately, we will not be providing low-level API-level access to our proprietary network and associated technologies. However: We do encourage users to invite others to purchase Myriad’s services in order to experience the most powerful content delivery network available today.

When will you be releasing your quarterly earnings report?

As a privately-held company, we hold our privacy in the highest regard. That said: We do update our publicly accessible user count on a regular basis.

I would like to support Myriad's efforts. Who do I contact?

We encourage interested parties, both clients and investors, to let us know using our dedicated email form. You can find this under our “Contact” page on the navigation bar above, or by clicking or tapping the “BECOME A PARTNER” button within the Myriad Ways™ app or dashboard.

Where will you go next?

Myriad’s plans for business expansion are always changing. Keep an eye out for our frequent announcements on most popular news platforms, or search your social media service of choice using the hashtag “#MYRIADNEWS”.